Hi All,
With the release of Windows 10 we have noticed a few people having trouble getting their Unikey dongles to work on this new Operating System.
This is caused by a combination of Permissions, Windows interference, and Drivers for the USB.
If you have a FastCAM Unikey Dongle, which is identified as a USB dongle starting with the numbers 1019, this guide could be for you!
Here is a list of things to try to get your FastCAM to run:
-Run FastCAM as Administrator during your testing (once it runs once, it is often ok after that). Right click FastCAM and select "Run as Administrator"
-Make sure the Unikey.DLL is up to date.
You can follow the guide here on where the .DLL needs to be extracted to:
http://response.fastcam.com/knowledge-base/article/windows-8-fastcam-unikey-driver
-Check that you have Read & Write permissions on your FastCAM Folder.
For 32 bit Windows the default location is:
C:\Program Files\FastCAM\
For 64 bit windows, the default location is:
C:\Program Files (x86)\FastCAM\
Here is a guide on how to change permissions in windows:
https://www.drupal.org/node/202491
-Unplug and replug in the dongle a few times
Make sure that it is recognized by windows 10, a notice should pop up in the system tray.
The dongle has a Solid Green light on
-Turn off UAC, here is a guide on how to do that:
http://response.fastcam.com/knowledge-base/article/user-account-control-uac-and-fastcam
-Try temporarily disabling Windows SmartScreen, this has been known to cause issues
Regards,
FastCAM