Dongle stopped working

Luke Strough shared this question 4 years ago
In Progress

My dongle for fastcam stopped working. why is the only solution provided by fastcam is to buy the program all over again? I dont want to buy the program all over again just for the plastic key. Especially if i am going to have this problem again. I have the original dongle if you need it back so i can get a replacement. A software key would be better since i use this program on a laptop and i dont want to worry about breaking it off the side of the computer.

Comments (1)

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Hi Luke,


At the moment we do not have a software license available. However if you are having troubles with your dongle, can you please provide the dongle number you are using and the software version you are running (Right click & check properties). This will let us see what is happening.


Cheers,


Alex