FastCAM 5.10 Dongle lost

sai kiran shared this question 3 years ago
Answered

Sir i lost my fastCAm dongle. Can you please help me How can i get a new dongle

Best Answer
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Hi Sai,


Thank you for your licence details, we can verify this is a FastCAM standard licence.


The FastCAM dongle is your licence to the software, unfortunately we do not replace lost dongles.


You can repurchase FastCAM standard from our web store http://www.fastcam.com/fastcam.html

Comments (7)

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1

Hi Sai, thank you for posting to the community.


Can you please provide us with a dongle number and software version EG FastCAM v 5.10.xxx


Thank you

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1

Thanks for your response sir,


My dongle number is 101942840. Software version is FastCAM Standard 510 (multilingual Version).

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1

Hi Sai,


Thank you for your licence details, we can verify this is a FastCAM standard licence.


The FastCAM dongle is your licence to the software, unfortunately we do not replace lost dongles.


You can repurchase FastCAM standard from our web store http://www.fastcam.com/fastcam.html

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1

Thank you sir,


But i already purchased original version of software. i need only the key.

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Sai,


Yes correct you purchased a fastcam standard licence. This licence is held on your fastcam licence dongle.

You have lost your fastcam licence dongle.


Fastcam will replace lost software CD's but unfortunately we do not replace lost dongles.


Unfortunately we do not replace lost dongles.

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1

Hi sir

We are also got the same problem as above now. Our CNC machine is Fagor 8037 M. We have bought the new dongle fastcam pro. version, but the NC file it created could not run on our cnc machine. Please confirm if we need to use which version for our cnc machine?

Hope to get your reply soon

Thank you

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HO NGOC wrote:

Hi sir

We are also got the same problem as above now. Our CNC machine is Fagor 8037 M. We have bought the new dongle fastcam pro. version, but the NC file it created could not run on our cnc machine. Please confirm if we need to use which version for our cnc machine?

Hope to get your reply soon

Thank you

Hi there, and welcome to the community!


Yes we have standard installs for the Fagor machine, which I assume you used? The latest version of FastCAM and most before will be able to produce code which can be read by the Fagor. There could well be customisations needed however to get it to run 100% on your particular machine (as I see we install for a Fagor 8035M not the 8037M)


So if you could, can you send a service email to us? AND attach a working piece of sample code so we can compare and update your settings.


Here is a guide on how to send service emails:

http://response.fastcam.com...


Cheers!