fontGen doesn't work "not permitted by fastlock"

kristof Soete shared this question 4 years ago
Answered

I bought fontGen and installed it on my laptop, however I cannot use it.

My fastcam standard isn't functioning properly after installing on my new laptop either.

my dongle is a grey one with number 101943483.

FontGen is ID8793.

What to do?

Thanks a lot

Comments (5)

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Hi Kristof,


Thanks for all the detail, I have had a quick look and found that you have not licensed your FontGEN copy yet. Follow this guide to complete that:

http://response.fastcam.com/knowledge-base/article/how-to-license-activate-a-fastcam-product-online


As for your FastCAM not working on your new laptop, look in your FastCAM folder on your old computer with FastCAM for a file called:

101943483.KEY


If you find this file, copy it to your FastCAM folder on your new laptop


Also, do you know what version of FastCAM you were running? Might also be an issue.


Cheers,


Alex

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Hi Alex,

thanks for the fast reply.

Fastcam is ok now.

FontGem is however still not functioning.

If I click on it no start up screen appears. only the not permitted messages>

Any idea, I urgently needed the program>

Thanks in advance>

best regrds

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Hi Again Kristof,


Have again checked, and you still have not activated your copy of FontGEN as yet. Try following this guide again and let me know how you go:


http://response.fastcam.com/knowledge-base/article/how-to-license-activate-a-fastcam-product-online


Cheers,


Alex

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Hi Alex,

Thanx again for the quick reaction.

The issue is that I cannot double click on the icon and arrive in the activation screen.

If I double click on the icon I have immediatly the screens that mentions the not permitted by fastlock sign.

I also tried to reinstall but to no effect.

I have a windows 7 installated on the laptop.

Grts

Kristof

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Ok, in that case it sounds like you need a different version of FontGEN. Try these steps:


1. Uninstall your current FontGEN & Delete your FontGEN Folder

2. Check your licensing documents, there should be a link for a download of FontGEN. Use this link to download a different install of FontGEN

3. Use this new install, and see how you go.