operation not permitted by fastlock, please check software version

Armando Vargas shared this question 36 days ago
In Progress

Hi, i get Fast cam 2 years ago, but i install the first time some days ago, i install in windows 10 64 bits and it run perfect, but when i try acces again fastcam not open so i try to open fastnest and a error message appear, it says "operation not permitted by fastlock, please check software version" i uninstall and reinstall several times but it not work, please help me!

Comments (6)

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Hi Armando,

For your FastCAM, you need to make sure the dongle is plugged into your machine and is being read correctly. If it is plugged in, but you are still getting that error, please have a look at this troubleshooting guide:http://response.fastcam.com/knowledge-base/article/fastcam-windows-10-with-a-unikey-dongle_1

Cheers,

Alex Fagan

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Thanks! i found the problem, mi dongle dont turn on the light and my pc doesn't recognize it, What I can do? how can i get a new one

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Hi Armando,

The guide listed above is the best bet you have of getting the dongle to read on your PC. It goes over all the trouble shooting steps for you. Please try the steps listed and let me know how you go!

Cheers,

Alex

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I do all, but de dongle dont works, i try in another pc, but teh dongle not is recognized or turned on, i think that the usb is damaged, Is there a way to give me a new usb or would I have to buy a new installation cd with usb???

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Hi Armando,

We cannot replace the dongle, as that is the FastCAM License. You would need to purchase a new copy of FastCAM if that doesn't work.

What is your dongle number? And what version of windows are you running ? 32 Bit or 64 Bit? XP / 7 / 10?

Cheers,

Alex

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Hi, my dongle is 00146476 mi windows is 10 of 64 bits

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