unikey dongle not lighting up, but works on other computer?

Nick Howes shared this problem 6 months ago
Solved

Comments (5)

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Hi Nick,


This can occur if the comptuer you are trying to use FastCAM on does not have the proper Drivers installed, or you have plugged the dongle into USB port that doesn't work.


To fix the driver problem you can check the guide here:

http://response.fastcam.com/knowledge-base/article/windows-8-fastcam-unikey-driver


Failing that try a different USB port.


Hopefully that solves your problem!


Cheers,


Alex Fagan

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i have coppiied those unikey driver allredy and usb port does work, tested on harddrives and other?

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Hi Nick,


Can you please check and make sure that you have run all the Windows updates for this computer as well?


If that is all working, and you are still unable to launch your FastCAM, please let me know.


Cheers,


Alex

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hi alex, i have douible checked and i have the current update for windows. what else can be tried?

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Hello Nick,


I will email you some more instructions


Cheers,


Alex