Warranty Issues

Christian Stadler shared this question 19 days ago
In Progress

I have an issue. For how long since I buy the program will I have technical support?And if I have a problem with something about the program (USB / CD), how long am I covered against those problems?

Comments (3)

photo
1

Hi Christian,

Can you let me know what your issue is? We do try to assist as best we can with your problems.

There are limitations when it comes to the physical software and the dongle. With Version 7 and below, if you break the USB dongle, then you have lost your FastCAM License. We cannot replace them. Also if your software is too old (5+ years), there is a good chance we cannot supply an installer for it, as we do not keep software installers indefinitely.

Hope that helps you!

Cheers,

Alex

photo
1

Basically that was my corncern. What should I do if my USB LOCK breaks or gets lost.Thank you anyways.

photo
1

Hi Christian,

Most likely, you would need to look at purchasing the latest copy of FastCAM if that occurs. This is the reason we HIGHLY recommend you look after the USB dongle, and if you are moving it around multiple PCs, you should get a USB to USB connector to help protect the dongle as well.

Cheers,

Alex

photo