FastCAM & Windows 10 / 11 with a Dongle

Hi All,

We have noticed a few people having trouble getting their dongles to work on the newer Windows.

This is caused by a combination of Permissions, Windows interference, and Drivers for the USB Dongles.

Here is a list of things to try to get your FastCAM to run:

• Run FastCAM as Administrator during your testing (once it runs once, it is often ok after that). Right click FastCAM and select "Run as Administrator"

• Make sure the Drivers are up to date.

You can follow the guide here on where the .DLL needs to be extracted to:

http://response.fastcam.com/knowledge-base/article/windows-8-fastcam-unikey-driver

• If you're running an AMD Ryzen processor, try the drivers here:

        https://response.fastcam.com/knowledge-base/articl...

• Check that you have Read & Write permissions on your FastCAM Folder.

For 32 bit Windows the default location is:

C:\Program Files\FastCAM\

For 64 bit windows, the default location is:

C:\Program Files (x86)\FastCAM\

Here is a guide on how to change permissions in windows:

https://www.drupal.org/node/202491

• Unplug and replug in the dongle a few times

Make sure that it is recognized by windows 10, a notice should pop up in the system tray.

The dongle has a Solid Red or Green light on (Red for newer dongles, Green for older ones)

• Turn off UAC, here is a guide on how to do that:

http://response.fastcam.com/knowledge-base/article/user-account-control-uac-and-fastcam

• Try temporarily disabling Windows SmartScreen, this has been known to cause issues

http://windows.microsoft.com/en-au/windows7/turn-off-smartscreen-filter-settings-that-were-recommended-during-windows-setup

Regards,

FastCAM