unikey dongle not lighting up, but works on other computer?

Nick Howes shared this problem 5 years ago
Solved

Comments (9)

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Hi Nick,


This can occur if the comptuer you are trying to use FastCAM on does not have the proper Drivers installed, or you have plugged the dongle into USB port that doesn't work.


To fix the driver problem you can check the guide here:

http://response.fastcam.com/knowledge-base/article/windows-8-fastcam-unikey-driver


Failing that try a different USB port.


Hopefully that solves your problem!


Cheers,


Alex Fagan

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i have coppiied those unikey driver allredy and usb port does work, tested on harddrives and other?

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Hi Nick,


Can you please check and make sure that you have run all the Windows updates for this computer as well?


If that is all working, and you are still unable to launch your FastCAM, please let me know.


Cheers,


Alex

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hi alex, i have douible checked and i have the current update for windows. what else can be tried?

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Hello Nick,


I will email you some more instructions


Cheers,


Alex

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Hi Alex,

I am having the same problem as Nick, may I know is the any solution yet?

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Hi Yeoh,

I will email you further instructions to try.

Regards,

Alex

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Hi Alex,

I am having the same problem, FastLock didnt find the dongle in USB. Dongle is not lighting. This is a huge problem obviously. I try copy in windows folder dll libraries, modification folders security, severelar restarts and nothing.

Thx

6e9866c211be92f42ffeb45003925976

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Hi Martin,

I'll be in touch via your email with more detailed troubleshooting instructions

Cheers,

Alex

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Hola, tengo el mismo problema, un compañero suyo me mando el archivo zip con todo lo necesario ya que no dispongo de lector de cd, cuando instalo el programa me deja elegir hypertem TrueHole hypertemxrp TrueHole ... y varios mas, (no me deja escoger mi controlador que es starfire Sf-2100c) cuando doy a acabar instalación sale el mensaje Run-time: 76 path not found , y luego cuando voy a ejecutar el programa en modo administrador (con el usb de color rojo conectado y con la luz de forma continua de color rojo encendida y sus dll en la carpeta) me sale que compruebe las versiones.

y me sigue sucediendo probando todos los métodos que comentáis por el foro y además tu compañero se supone que me proporciono la versión que me corresponde mi numero de licencia es 09909455

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hello alex. i have the same problem.. i have the red USB stick same as guillermo and I have tried the USB on 2 other laptops 1 is 64bit and 1 is 32bit and the USB is working on both of them but not on my PC.. the USB doesn't light up.. i tried all the things you posted but its still not lighting up.. pls help.. my email is ardee.deang0711@gmail.com.. thank you.. I'm running win 10 on my PC. the 32bit runs on vista service pack 2 and 64 bit is running on win 10 too..

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Hi Ardee,

Thanks for getting in touch, I will send you some instructions via Email

Cheers,

Alex

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hola Alex, presento el mismo problema que colegas exponen con anterioridad, ya intente actualizando los controladores, difrerentes puertos y el problema perciste.


en otras PC´s me funciona con normalidad.

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Hi itzamma cruz castillo, please check your email for a response, we need to check some details for your license and pc.

regards,

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Hi Alex


I have the sampe problem like this, can you help me ?

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Bom dia compramos o FastCam, já verificamos as atualizações e os drivers e mesmo assim não funciona pode ajudar o sff.

546b11c4e499617095fe65a5d48d1831

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Olá Vítor,

Você pode me informar se você está usando uma CPU Intel ou AMD para o seu computador?

O mesmo dongle funciona em outros PCs, mas não neste para você?

Cumprimentos,

Alex

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Hi Alex

I am having the same problem as all of the above the dongle doesn't light up. I have tried it on other computers and works fine. I am running Windows 10.

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Hi Matthew,

Can you please let me know, is the computer you are having trouble running FastCAM on an INTEL or AMD? Also can you please let me know your dongle number. You can email that to alex.fagan@fastcam.com.au if you'd prefer

Cheers,

Alexander Fagan

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Hi Alex

I am having the same problem as all of the above the dongle doesn't light up. I am running Windows 10. Amd ryzen cpu.

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Hi Fudomas

AMD Ryzen disables the port where the dongle is plugged into. Please check your email, i've sent a reply with instructions to download and run a module to attemp to reenable the port. Let us know how it goes with the module.

regards,

Jackson.

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Hello,

I have the same problem..My dongle can't be defined (doesn't lit) in my laptop but works fine with another PC.

As I can see here, there is an issue with AMD CPU's and my laptop has a Ryzen 3 5300U installed.

Could someone please send me the instructions to my email either?

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Hi Alex

I am having the same problem as all of the above the dongle doesn't light up. I am running Windows 11.

AMD ryzen cpu

help me please!!

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Hi Luis,

Not a worry, can you please try the guide here?

https://response.fastcam.com/knowledge-base/article/fastcam-7-with-amd-cpus

Cheers,

Alex

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