FastCAM9 (V10.2.9742) crashes multiple times daily.

Mark Andrich shared this question 20 months ago
Answered

Hello,

I have been trying to fix an issue with FastCAM9 crashing for over a year. I've worked with support and they have been unable to recreate the issue. Multiple times per day FastCAM9 crashes and I lose time and work. I've done system scans, excluded the folder from AV, reinstalled. My event logs are filled with the following related errors:


Faulting application name: fastcam.exe, version: 10.2.9742.0, time stamp: 0x60afe935

Faulting module name: fastcam.exe, version: 10.2.9742.0, time stamp: 0x60afe935

Exception code: 0xc0000005

Fault offset: 0x0009813f

Faulting process id: 0x5fb0

Faulting application start time: 0x01d9b03e6eb0810c

Faulting application path: C:\Program Files (x86)\Milltronics\FastCAM9\ui\fastcam.exe

Faulting module path: C:\Program Files (x86)\Milltronics\FastCAM9\ui\fastcam.exe

Report Id: ada1a229-ae28-44aa-8491-2a92eadc615d

Faulting package full name:

Faulting package-relative application ID:

---------------------------------------------------------------------------------------------------

Faulting application name: fastcam.exe, version: 10.2.9742.0, time stamp: 0x60afe935

Faulting module name: QtCore4.dll, version: 4.7.4.0, time stamp: 0x4e763bf6

Exception code: 0xc0000005

Fault offset: 0x0002474f

Faulting process id: 0x4914

Faulting application start time: 0x01d9b03e34a0b087

Faulting application path: C:\Program Files (x86)\Milltronics\FastCAM9\ui\fastcam.exe

Faulting module path: C:\Program Files (x86)\Milltronics\FastCAM9\ui\QtCore4.dll

Report Id: c73c7a90-06f2-429e-90d2-2a92a7d17a5c

Faulting package full name:

Faulting package-relative application ID:

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Comments (1)

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1

Mark,

Thanks for getting in touch with us, unfortunately the product that you mention in the details is not one of ours.

I believe this "fastcam9" product must belong to Milltronics.

Please try getting in touch with them for support - https://milltronics.com/

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1

Will do. Thank you.

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