Fastplot v7 issue

Luke Cook shared this question ago

Answered

I have an issue with Fastplot, the program recognizes the dongle and opens but is unusable ie. no drop menus work, no tabs work, the screen is essential locked up. I can't minimize the program nor close it without doing so via the windows task bar.

This issue has only just recently occurred in the last day, there has been no modifications to the program settings etc.

I have also tried re-installing the software today with no luck, the issue still remains.

Please help.

Thanks Luke

Files:

The same question

Best Answer

Alex Fagan ● 15 months ago

Hi Luke,

What version are your running?

https://response.fastcam.com/knowledge-base/article/how-to-find-your-fastcam-version-number

Also have you tried clearing temporary files?

https://response.fastcam.com/knowledge-base/article/fastcam-fastnest-clearing-temporary-files_2

Cheers,

Alex

Oldest

Oldest
Newest
Popular

Comments (2)

Alex Fagan ● 15 months ago ●

Hi Luke,

What version are your running?

https://response.fastcam.com/knowledge-base/article/how-to-find-your-fastcam-version-number

Also have you tried clearing temporary files?

https://response.fastcam.com/knowledge-base/article/fastcam-fastnest-clearing-temporary-files_2

Cheers,

Alex

URL

Luke Cook ● 15 months ago

Hi Alex,

I have just gone ahead and cleared the temp files, this rectified the issue.

Thanks for the help.

URL